FAQ

Shipping

  • Once your order is placed, it will be processed promptly.
  • Orders are usually dispatched within 1-3 business days, excluding weekends and holidays.
  • Shipping charges are calculated based on the weight and destination of the package.Returns
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • Returns are generally accepted within [number] days from the date of purchase.
  • Customers are responsible for the return shipping costs, unless the return is due to an error on our part.
  • Please use a trackable shipping service to ensure the safe return of the item.

If you receive a damaged or defective item, please contact us immediately for assistance.

Refunds are typically processed within [number] days of receiving the returned item.

Payments

  • We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment options.
  • The available payment methods are displayed during the checkout process.
  • Our website employs secure and encrypted payment gateways to safeguard your financial information.
  • All transactions are processed with the highest standards of security.
  • Once your payment is successfully processed, you will receive a confirmation email.
  • The email will include details of your order and payment confirmation.

If you encounter any issues during the payment process, our customer support team is ready to assist you.

Returns

  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Returns are generally accepted within [number] days from the date of purchase.
  • Customers are responsible for the return shipping costs, unless the return is due to an error on our part.
  • Please use a trackable shipping service to ensure the safe return of the item.

If you receive a damaged or defective item, please contact us immediately for assistance.

Refunds are typically processed within [number] days of receiving the returned item.