Free Delivery Inside TN* Learn more
Easy Installments * Learn more
14-Day Mind-Relax Free Return & Exchange* Learn more
FAQ
Shipping
What steps are involved in your order processing workflow?
- Once your order is placed, it will be processed promptly.
- Orders are usually dispatched within 1-3 business days, excluding weekends and holidays.
How do you determine your shipping rates for domestic orders?
- Shipping charges are calculated based on the weight and destination of the package.Returns
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Returns are generally accepted within [number] days from the date of purchase.
What is your return shipping policy?
- Customers are responsible for the return shipping costs, unless the return is due to an error on our part.
- Please use a trackable shipping service to ensure the safe return of the item.
What is your policy for handling damaged or defective items?
If you receive a damaged or defective item, please contact us immediately for assistance.
What is your standard turnaround time for processing refunds?
Refunds are typically processed within [number] days of receiving the returned item.
Payments
What payment methods do you accept for purchases?
- We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment options.
- The available payment methods are displayed during the checkout process.
How do you protect customers' personal and financial information during transactions?
- Our website employs secure and encrypted payment gateways to safeguard your financial information.
- All transactions are processed with the highest standards of security.
How do customers receive confirmation of their payment after completing a transaction?
- Once your payment is successfully processed, you will receive a confirmation email.
- The email will include details of your order and payment confirmation.
What options are available for customers who encounter issues with making payments on your platform?
If you encounter any issues during the payment process, our customer support team is ready to assist you.
Returns
What are the criteria or conditions for an item to be eligible for return?
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Returns are generally accepted within [number] days from the date of purchase.
Who is responsible for covering the cost of return shipping, the customer or the company?
- Customers are responsible for the return shipping costs, unless the return is due to an error on our part.
- Please use a trackable shipping service to ensure the safe return of the item.
How do you handle reports of damaged or defective items from customers?
If you receive a damaged or defective item, please contact us immediately for assistance.
What is the typical timeframe for processing refunds once a return has been initiated?
Refunds are typically processed within [number] days of receiving the returned item.