Refund Policy for Eshas.com

At Eshas, we strive to provide our customers with high-quality household electronics, home essentials, and kitchen appliances. We understand that sometimes things may not go as planned, and we are committed to ensuring a smooth and satisfactory resolution for any issues that may arise with your purchase. Please read our refund policy carefully to understand the process and conditions for requesting a refund.

1. Eligibility for Refund

**1.1. Refundable Items
Refunds are available for most items purchased from Eshas, provided that the item meets the following criteria:

• The item must be in its original condition and packaging.
• The item must be unused and not damaged.
• The item must be returned within 30 days from the date of purchase.

**1.2. Non-Refundable Items
Certain items are not eligible for refunds. These include:

• Perishable goods or items with an expiration date.
• Custom-made or personalized products.
• Items marked as non-refundable at the time of purchase.
• Gift cards or vouchers.

2. Refund Request Process

**2.1. How to Request a Refund
To initiate a refund request, please follow these steps:

• Contact our Customer Service team at eshasonlinestore@gmail.com or call us at +91 96551 85070.
• Provide your order number, the reason for the refund request, and any supporting documentation, such as photos of the item if it is damaged.

**2.2. Refund Approval
Once we receive your refund request, our team will review it and determine whether it meets the eligibility criteria. We will notify you of the approval status within 7 business days. If your request is approved, we will provide instructions on how to return the item.

**2.3. Returning the Item
If your refund request is approved, please return the item to the address provided by our Customer Service team. Ensure that the item is securely packaged and includes the original invoice or receipt. You are responsible for the cost of return shipping unless the item was received damaged or defective.

3. Refund Processing

**3.1. Refund Methods
Refunds will be processed using the same payment method used for the original purchase. If the original payment method is no longer available, we will issue a store credit or alternative solution as agreed upon.

**3.2. Processing Time
Once we receive the returned item and verify its condition, refunds will be processed within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

4. Exchanges

If you prefer to exchange an item rather than request a refund, please contact our Customer Service team to discuss your options. Exchanges are subject to the availability of the desired item and may require returning the original product.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately upon receipt. We will provide instructions for returning the item and will either replace it or issue a refund, depending on your preference and item availability.

6. Changes to the Refund Policy

Eshas reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

7. Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact our Customer Service team at eshasonlinestore@gmail.com or call us at +91 96551 85070. We are here to assist you and ensure your satisfaction with your purchase.